The online questionnaire closed on 20 April 2011. You must return a paper questionnaire now to avoid the risk of a fine up to £1,000.
Accessibility policy
Usability and accessibility standards
This website has been designed to comply with the international web accessibility standards issued by the World Wide Web Consortium (W3C) as part of its Web Accessibility Initiative. Standards adhered to include XHTML v1.0, CSS 2.0 and WAI Priority 2.
Access keys
Navigation links that are common to most pages on this web site have been assigned shortcut keys for easier access. These are activated by pressing ALT.
Below is a list of shortcuts currently in use:
S - Skip navigation
1 - Home
2 - News
4 - Search
5 - Frequently Asked Questions (FAQ)
9 - Contact us
0 - Access key details
How to use access keys in your web browser
| Browser | What to do |
| Internet Explorer 5+ (PC | Hold down the ALT key, press the number of the access key, release both keys then press ENTER |
| Internet Explorer 4 (PC) | Hold down the ALT key and press the number of the access key |
| Internet Explorer 5+ (Mac) | Hold down the CTRL key and press the number of the access key |
| Internet Explorer 4.5 (Mac) | Access keys are not supported |
| Netscape 6 and earlier (PC and Mac) | Access keys are not supported |
| Netscape 7 (PC) | Hold down the ALT key and press the number of the access key |
| Firefox, Mozilla (PC) | Hold down the ALT key and press the number of the access key |
| Firefox, Mozilla (Mac) | Hold down the CTRL key and press the number of the access key |
| Safari and Omniweb | Hold down the CTRL key and press the number of the access key |
| Opera | Hold down the Shift key and press Escape, release both keys, then press the number of the access key |
Please note
Some assistive technology tools such as the IBM HomePage Reader and WindowEyes already make use of the ALT+[access key] combinations. Because of this, users of these tools will not be able to use these access keys.
Recommendations for users in high-contrast mode
Disable high contrast mode. As the online questionnaire was built with high contrast in mind, it should be accessible for those users who require high contrast mode by default. Text size can be increased with the site’s own accessibility controls if need be.
If users wish to use high contrast mode, the online questionnaire can be used with cascading style sheets (CSS) disabled. This will result in a plain version of the questionnaire with plain buttons that a high-contrast browser can use. This can be accomplished either through the Tools > Internet Options dialog or the IE7+ Developer Bar which comes with the ability to enable / disable various aspects of the page.
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